On May 30-31, 2024, in Geneva, Switzerland, the 2024 AI for Good Global Summit (AI4G Global Summit), organized by the International Telecommunication Union (ITU), was held at the Geneva International Conference Centre. During the summit, the TOP 40 global AI innovation application cases were announced, and Guangzhou GRG Intelligent Technology Solution Co., Ltd.’s (hereinafter referred to as “GRG Intelligent”) “Metro Intelligent Customer Service Center Case” was successfully selected.
The AI4G Global Summit is an important channel for the United Nations to engage in dialogue on artificial intelligence and a vital platform for leading AI economies worldwide to conduct international exchanges and cooperation in the field of AI. Since March this year, ITU AI4G has solicited a batch of AI cases from global medical, financial, manufacturing, future networks, and other fields that have a positive impact on the United Nations’ Sustainable Development Goals. The aim is to encourage innovation in the AI field, promote the development of AI solutions, and balance technological development with human societal progress. GRG Intelligent’s “Metro Intelligent Customer Service Case” stood out from 219 cases submitted by 38 countries, fully demonstrating the company’s continuous innovation capabilities, solid research and development expertise, and strong sense of social responsibility.
GRG Intelligent’s “Metro Intelligent Customer Service Case” Selected for AI4G Global Summit Innovation Application Case Collection
GRG Intelligent’s “Metro Intelligent Customer Service Case” is based on the aiCore System, an AI big data platform independently developed by GRG Intelligent, combined with the knowledge graph and natural language processing capabilities of the “Wangdao” industry large model. Through AI technology, it achieves seamless interaction and instant information feedback between humans and machines, greatly enhancing service convenience and efficiency. At the same time, it optimizes operational service processes, effectively reduces operational management costs, conserves server resources and energy consumption, and brings a brand-new service experience to metro operators and passengers. To date, as a national manufacturing single-champion enterprise and a national specialized and new small giant enterprise, GRG Intelligent’s smart customer service series of solutions have been applied at over 200 metro stations in 12 cities across the country, injecting strong momentum into the digital, intelligent, and green collaborative transformation of the metro industry and the construction of new smart cities.
GRG Intelligent has always adhered to the corporate mission of “using innovative technology to facilitate human life,” focusing on customers and exploring the infinite possibilities of AI technology innovation applications with global partners, continuously realizing people’s aspirations for a better life.
